Handling of Personal Information

We recognize the importance of personal information in our business operations and believe that the proper handling and protection of our customers' personal information is the basis of our business activities as well as a social responsibility.
To this end, we have established personal information protection regulations and the following personal information protection policy, and are committed to appropriate and safe management of personal information.

Personal Information Protection Policy

Appropriate collection and use

When collecting personal information, we will clearly state the purpose of use in advance and collect the information by appropriate means.
Personal information collected will be used only to the extent necessary to achieve the purpose of use, unless otherwise agreed by the person concerned or required by law.

Implementation of safety management

We will endeavor to keep personal information accurate and up-to-date, and will take reasonable security control measures to prevent leakage, loss, damage, or unauthorized use of personal information.
We will exercise necessary and appropriate supervision over employees and contractors who handle personal information in order to ensure the safe management of personal information.

Respect for rights

We will disclose, correct, delete or stop using personal information at the request of the person concerned or his/her representative, except when required by law.
If we are unable to comply with a request for disclosure, etc., we will notify you.

Provision to third parties

As a general rule, personal information is not provided to third parties except with the consent of the person concerned or in accordance with the law.
However, personal information may be provided to public organizations for business purposes.
When such information is provided, it will only be provided after prior clarification.

Handling Complaints

Complaints about the processing of personal data will be dealt with appropriately and in a timely manner.

Continuous Improvement

A systematic review and continuous improvement of systems and management is undertaken to ensure effective implementation of personal data protection.


We will comply with applicable laws and regulations related to the protection of personal information.

For inquiries regarding personal information, please contact

Kobe Shipping Group
Address: 1-8, Nadakitadori 10-chome, Nada-ku, Kobe, Hyogo 657-0835, Japan
Tel: (078) 861-6086
Inquiry Form